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Terms & Conditions

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Last updated: November 2025

1. Introduction

Welcome to PageOne Reputation Management. By accessing or using this website or any of our services, you agree to these Terms & Conditions. If you do not agree, please refrain from using the site or our services.

 
2. Who We Are

This website is operated by PageOne Reputation Management, a trading name of Capzoe Ltd, a company registered in England and Wales. We provide online reputation and content management services to clients primarily in the United Kingdom and Europe, and where appropriate, internationally.

 
3. Use of This Website

You agree to use this website for lawful purposes only. You must not:
a) Copy, distribute, or modify any part of the website without prior written consent
b) Transmit any unlawful, harmful, or abusive material through the website
c) Attempt to gain unauthorised access or interfere with website functionality or security

 
4. Intellectual Property

All text, graphics, layout, design, logos, and other content on this website are the property of PageOne Reputation Management or its licensors. You may not reproduce or use our materials for commercial purposes without prior written consent.

 
5. Information Accuracy

While every effort is made to keep content accurate and current, this website and all information provided are offered “as is”. We make no warranty as to accuracy, completeness, or suitability for a particular purpose.

 
6. External Links

This site may contain links to external websites. We are not responsible for the content, privacy policies, or practices of third-party websites. Accessing them is at your own risk.

 
7. Privacy and Data Protection

Your use of this site is also governed by our Privacy Policy, which outlines how we collect, store, and process personal information in accordance with UK GDPR.

 
8. Services Overview

PageOne Reputation Management provides professional online reputation services, including but not limited to:

  • Deep Dive analysis of search and social media results

  • Removal Requests and Appeals to search engines and websites

  • Defamation, Copyright, and Trademark takedown submissions

  • Brand Monitoring and ongoing reputation management campaigns

All work is undertaken in good faith, using best-effort principles based on the policies of search engines, data regulators, and relevant legislation. While we strive for successful outcomes, no specific results or removals can be guaranteed, as decisions rest with third-party organisations.

 
9. Timescales

Expected response times vary between organisations and are subject to change. Typical estimated timescales are as follows:

Platform | Estimated Response Time

Google | 4–8 weeks

Bing | 4–6 weeks

Yahoo | 4–6 weeks

YouTube | 4–8 weeks

Information Commissioner’s Office (ICO) | 5–8 months

Data Protection Commission (DPC) | 5–8 months

De-indexing (technical request) | 2–3 business days

These times are indicative only. We do not control third-party response times and accepts no liability for delays once a case has been submitted.

 
10. Fast-Track Requests

Fast-Track services are processed ahead of the standard queue once full payment is received. Multiple fast-track submissions are handled in order of payment confirmation. Once submitted to external parties, processing time remains beyond our control.

 
11. Deep Dive Services

A Deep Dive is an add-on request that involves analysing up to 10 pages of search results across agreed search terms. We document all relevant links and provide a shared report for review and quotation.

  • Standard Deep Dive covers up to 3 search terms

  • Additional search terms may be added at £40 + VAT each

  • We may request contextual background to ensure accurate identification of relevant content

Types of Deep Dives:
a) Search Results Deep Dive – Examines standard and image search results
b) Social Media Deep Dive – Reviews specified social platforms
c) Enhanced Deep Dive – Includes direct exploration of linked websites for hidden or future content

Results are typically delivered within 5–7 business days.

 
12. Removal Requests

12.1 General Overview

A Removal Request seeks to remove or de-index harmful content from search engines or websites. These requests are made under applicable data protection, defamation, or privacy laws depending on jurisdiction.

All requests are prepared with due care; however, the outcome rests with the platform or authority reviewing the case. No guarantee of removal can be made.

12.2 Jurisdictional Scope

  • UK residents: Removals apply to UK search results only

  • EU residents: Removals apply across EU-based search results

  • US/California residents: Removals apply under the CCPA within the state of California only

  • Other regions: Removals apply only within the relevant local jurisdiction unless extended by legal order

12.3 Google, Bing, and Yahoo Requests

All three operate localised search engines. You must specify the regional version (e.g. Google.co.uk).

  • We submit requests directly to search engines; we do not contact the source website unless otherwise agreed.

  • Each platform applies its own internal review policies.

  • Multiple legal grounds (e.g. data protection, defamation, privacy) may be combined to strengthen the case.

  • Search engines may deny requests based on factors including public interest, professional relevance, or recency of information.

12.4 Direct Removal Requests

A Direct Removal involves contacting the source website directly to request deletion of infringing content.

  • When successful, removals are global since the source is deleted.

  • If no response is received within 30 days, the request is considered denied.

  • In rare cases, contacting the source may risk further unwanted publication; clients are advised of such risks beforehand.

 
13. Add-On Requests, Resubmissions, and Appeals

  • Add-On Requests: New or reappearing negative links discovered after an initial removal are treated as new requests and quoted separately.

  • Resubmissions: If a case is denied, we may re-file it with additional context. Applicable primarily for Bing and Yahoo.

  • Appeals: For Google, denied cases may be appealed directly if additional evidence can strengthen the claim.

While additional submissions can improve success rates, outcomes remain at the discretion of the relevant organisation.

 
14. Defamation, Copyright, and Trademark Requests

14.1 Defamation

Requests are typically filed within one week of payment.

  • If no court order confirms the content is defamatory, we must provide contextual rebuttals and evidence.

  • Without legal confirmation, success rates are lower, as platforms treat such matters as disputes of fact.

  • We generally avoid contacting source sites directly to prevent escalation.

14.2 Copyright and Trademark

Requests are typically filed within one week of payment.

  • Proof of ownership (copyright certificate, registration, or original creation evidence) is required.

  • If unavailable, a court order may be necessary.

  • We cannot guarantee removal as compliance depends on the receiving platform.

 
15. Brand Monitoring and Protection

Our monitoring services can track search results and/or social media platforms depending on your plan:

  • Type 1: Search engine monitoring

  • Type 2: Social media monitoring

  • Type 3: Combined coverage

By default, monitoring covers the local Google search engine relevant to your country (e.g. Google.co.uk). Additional platforms can be added upon request.

Monitoring checks run daily for search engines and weekly for social platforms. New findings are reported to you, at which point you may request removal quotations.

 
16. Adult Content Removal Requests

Adult content removal follows the same procedures outlined for Google, Bing, Yahoo, and Direct Requests.
Please note:

  • When a copyright holder is notified, removed content may sometimes be re-uploaded.

  • Requests made for consensually published material (e.g. signed contracts or paid shoots) may have limited success.

  • Outcomes depend entirely on third-party cooperation.

 
17. Legal Documentation Requirements

Depending on the nature of your case, we may request one or more of the following:

  • Government-issued ID and proof of residence

  • Proof of copyright or trademark ownership

  • Relevant legal or court documents

  • Police references or other verification materials

We will always request the minimum documentation required to support your claim.

 
18. Payment Terms

  • All prices are quoted in GBP and subject to VAT where applicable.

  • Work begins once payment is received in full unless otherwise agreed in writing.

  • Fast-Track requests require full payment prior to submission.

  • Monthly reputation management plans are billed in advance.

  • If payments are spread over instalments, any ongoing work (e.g. monitoring) will cease once case responses are complete, but instalments remain due until the contracted balance is settled.

  • Due to the nature of digital and third-party submissions, no refunds are available once a request or submission has been made.

 
19. Success and Denial Outcomes

19.1 Success

You will be notified of successful removals within two business days of receiving confirmation from the relevant platform.

  • Some removals may take several days to appear in live search results.

  • If previously removed links reappear, we will re-submit them at no additional charge.

  • Any new or unrelated links are treated as new cases and billed separately.

19.2 Denied Requests

Common reasons for denial include (but are not limited to):

  • Public interest in maintaining the content

  • Recency of the event or article

  • Ongoing criminal or civil matters

  • Insufficient evidence or identification

  • Lack of response to information requests from the client within 30 days

Where denied, new requests may be quoted separately.

 

20. Limitation of Liability

To the fullest extent permitted by law, PageOne Reputation Management shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or our services. This includes, without limitation:

  • Loss of data or reputation

  • Business interruption or opportunity cost

  • Reliance on third-party outcomes beyond our control

Nothing in these terms excludes liability for death, personal injury, or fraud resulting from our negligence.

 
21. Changes to These Terms

We may update these Terms & Conditions periodically. Updates will be published on this page with a new “Last Updated” date. Continued use of the website or services after updates constitutes acceptance of the revised terms.

 
22. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

 
23. Contact Information

For any questions regarding these Terms & Conditions or your service, please contact:
Email: hello@pageonereputation.com
Trading name: PageOne Reputation Management (Capzoe Ltd, UK)

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